This last week I had rather a harrowing experience. We booked my ticket, and because I’ve heard bad experiences from Mango call centre agents when trying to book with my guide dog, I never even considered them. I then went for the next cheapest option, which was SAA. The first glitch was their site that wouldn’t accept my credit card; when booking with them though, the same thing happened. While making the booking, the first thing I stted was that I am blind, travelling with a guide dog, and neding meet-and-assist.
Anyway, because my credit card wouldn’t do it, I had to make payment at Pick ‘n Pay. When we get there, the ticket was cancelled. When I re-instate the ticket, it turns out that they never indicated my special needs on the blasted ticket; we could not make payment still, because we had to wait for the medical department to confirm my booking. I was to confirm within an hour. When confirming after an hour, they still had not processed it. That’s when I flew off the handle. Like 7 o’clock that evening they phoned to confirm my ticket. It was my birthday, and though I had a blast, this shadow hung over my day. I had enough. I told them to shove it where the sun never shines.
Because by that time, out of Desperation, I booked with Mango.
Mango never gave me grief, and said that they can accommodate my dog. I was still a stressy wreck, though, because of previous bad reports and some dubious wording on their website. I didn’t sleep much and prayed a lot.
God showed me something. “Watch your dog,” he said. “She’s not panicking. She’s snoring so loud it rattles the window-panes. She trusts you to keep her safe, to bring her home. Trust Me like she trusts you.” There’s a lesson for me in that.
I made it home safely without a glitch. I can trust God like Asta trusts me. I just need to think less and not take back what I hand over.
Sorry you had to learn that good but tough lesson the hard way. How God loves you!
Sorry to hear all you had to go through, but loved how God used Asta to give you peace of mind. My little girl is all grown up!